TennisCollect evaluation script

Note to evaluators:
If you have been given a username and password to test / evaluate TennisCollect (TCL) you may find it useful to follow this script.

1. Read the TCL implementation guide
2. Browse the TennisCollect Settings
3. Add an event on the Calendar
4. Experience the consumer process

The important features / limitations are discussed in the implementation guide.  Until TCL is fully documented we need you to explore the product as an administrator and experience the consumer process to help guide your decision to use TennisCollect.

1)  Read the TCL Implementation guide

2)  Browse the TennisCollect Settings

• Login.  Go to Basics | TennisCollect (lower left hand column of the basics page - click on the TCL logo)

• Explore each of the tabs.

3)  Add an event to the calendar

• Maybe clone an existing event, change the title and date.  Change the event host to yourself.  Change the pricing to $1.00 (You MUST enter a price for each Member Type in order for TCL to compute the correct fee).  Don't bother making the event recurring - this is just for practice.  Do not make the event search-able on Partner Websites (this is a "live" web site). 

• Under Enrollment / Seating and Availability make the event enrollable to "Anyone visiting the web site" - this will help you learn the system in a progressive fashion.

• Note: the event category controls the enrollment questions (ex: how old is your camper, Tee-shirt size, allergies? etc) as well as the emergency contact, terms of service (photo release, liability waiver etc).  When you implement your programs you may specify each of these questions and documents.

4)  Experience the consumer process

• Click "Go To Consumer site" in the upper right hand corner of the page.  This will open a live consumer demo site.  Click on the calendar. 

• Find your event.  Enroll and pay online. 

• The payment gateway for this site is in TEST MODE so your credit card information will never be stored.  Any transactions you process on this site will never be charged.

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Advanced  -  Ready to get fancy?

Pricing by member type.  In order to test pricing by member type (resident / non resident, member / non member) you are going to have set up the member type and then create a consumer and assign them to that member type.  Since this is a shared demo / test site, please do not create a new member type - please use one of our existing types to emulate the process.  You may create a new consumer and assign them to an existing member type.

Payment forms.  Start by reading the KB article on Basic Payment Forms.  Advanced and Membership forms have not yet been documented, but they work very well.

• Basic Payment forms are great for one-time casual payments (gift certificates, simple purchases)

• Advance forms add the benefit of adding user defined questions and controlling the requirement for answers.  Note: Unlike the eCalendar which captures user defined reporting and downloads, we have not yet completed a down-loadable reporting system for the questions and answers from Advanced Payment forms.  Consumer responses are provided via email at the time the payment form is processed, and individual responses are accessible online but are NOT stored in the database in a down-loadable format.

• Membership Payment forms.  You should call Product Managers Charlie Ruddy or Matt Allen to discuss Membership forms conceptually, then go ahead a drill into the details.  Membership forms automatically update Member Levels and Member Expiration dates and provide a full circle Membership Administration tool for dues based membership organizations.

Tennis Court Fees
This is for customers who embrace a commitment to understanding the detailed inner workings of TennisConnect.  It is not something that you can delegate and your implementation plan needs to be patient to give you time to absorb the flexibility and power of TennisCollect.  We are here to help you, and experience has prioven that you can get to where you want to be by following a graduated process.  You should become intimately familiar with the online tennis court scheduler before using TCL for court fee collection.

You will need to know Member Types and their affect on advance court reservation permissions.  Then you will need to know the TennisCollect basics for transactions and how the rest of the system works.  Finally you will be ready to "glue it all together".

TennisCollect provides for matrix pricing so that you can have the system automatically calculate the correct cost of a tennis court by the intersection of 7 variables plus form of payment flexibility:

1. Court (Courts 1, 2, 3 can have different rates from courts 4, 5, 6, etc)
2. Member type (Member types like city residents, non residents, senior citizens, pass holders, etc can have different prices for the same court at the same time on the same day of the week)
3. Day of the week (courts can be priced differently for the same time of day based on a different day of the week)
4. Time of the day (Prices are staggered, so you can apply different rates at peak times versus your "down times")
5. Active season (high season, low season, etc)
6. Type: singles or for doubles
7. Duration: 30, 60, 90, or 120 minutes.
8. Additionally TCL allows you to provide "form of payment" options by member type and hour of the day so certain (or all) member types can pay "at check in" when your front desk is staffed (if you allow it), and "require" credit card online during other times of day, days of the week, season, or courts.

Let our support staff help you set this up by asking you a number of questions, setting it up for you, and then taking you through what we did so you can take it over moving forward.

We will set up "pricing rules" that figure out "base rates" by time of day.  These rules are then "attached to" the tennis court (under Courts, Hours, Lighting (Basics | Tennis Court Scheduler |Option # 1 - Courts and Hours).

There is hierarchy of dependencies that must be set up first.  You must have your courts set up, your member types defined, and your advance reservation rules by member type extablished - then this will fall into place naturally for you.

Let us help you with this.  Feedback from early customers has been very positive and the general consensus is that once you gain some experience with other "moving parts" the system becomes very intuitive.

Article ID: 98, Created On: 1/29/2010, Modified: 1/29/2010