Processing Refunds in TennisCollect
TennisCollect is unique in that your funds are never stored in TennisCollect.  Your funds are authorized and transferred by your gateway (Virtual Merchant, Authorize.net or PayPal Web Site Payments Pro) to your bank account.

So refunds need to be processed through your gateway, and then the transaction should be recorded in TennisCollect for record keeping purposes.

Step one:  To make sure you refund the correct transaction, lookup the transaction reference in TennisCollect:



Click the Invoice Number to open the invoice, and highlight the transaction ID so you can copy it (Ctrl V or right mouse click, copy).  This will make it easier to locate the correct transaction in your payment gateway.



With the transaction ID copied to your clipboard, log in to your payment gateway, search for the correct transaction and follow the refund procedure (varies by gateway, please call your gateway provider for training).

That completes the refund process for your consumer. 

Step 2: You should now note the manual adjustment as a refund in TennisCollect.

For information regarding manual adjustments in TennisCollect please see this article: Manual Adjustments in TennisCollect.