Manual Adjustments
When a customer chooses a payment method of "pay at check-in", "mail payment" or even "charge my account" the transaction is still marked as unpaid until you manually record the receipt.

To manually record a receipt or make an adjustment, open TennisCollect (Basic Settings | TennisCollect | Transaction tab):

In this example we are going to make an adjustment to an unpaid (Charge my account) transaction with a payment for court time that was received at check-in.



When choosing Make Adjustment, please enter all the fields as this is your audit trail for the adjustment:



Once the adjustment has been processed the transaction history is updated:



You may "View Invoice" to print or email the receipt:



Refunds
Refunds are not issued by TennisCollect, since TennisCollect does not store your funds.  When you issue a refund through your payment gateway however, you may want to record the refund in TennisCollect.  You do this by notating the record with a zero dollar amount.